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  • today i helped a total of forty-three people learn to use their new electronic readers, including:

    two confident boomers, clutching ipads dressed in the fanciest of covers, who arrived separately as strangers but were soon trading telephone numbers, local gossip, and search term secrets.

    a sweet young girl with a faulty kindle touch - voila, a hard reset put it all to rights! i was a hero until she lost herself in the adventures of tom sawyer.

    a couple with matching nooks, wading through file downloads and device authentication and giving me the side-eye, as though i had imagined these techniques as a form of sophisticated torture. yes, the nook certainly doesn't make library lending easy - unfortunately, there doesn't appear to be a better way. they left with permanent frowns and a flash drive full of software.

    a tearful older woman with shaking hands, desperate to read on her tablet device but unable to touch it correctly. using a ballpoint pen as a stylus, we made a little progress and she leaned into me, soft and sweet as a wilting flower, and whispered: thank you.
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