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  • Sometimes, technology touches us in the most unexpected ways. In a lifetime of dialing 1-800 customer service numbers and navigating prompts in desperation for a solution, you happen to connect with a voice on the other end.

    There is no impetus. There is no clear reason. It just happens—a natural pull to bring the unseen face to life and know more.

    My husband has been lucky to feel this connection. He’s been calling and emailing the same Sprint customer service representative’s (let’s call him John) direct line for years. At the beginning, my husband was doing his much-dreaded “manly” duty: renewing the family Sprint contract, and John was doing his: making a customer’s life easier. Overtime, the phone calls and emails evolved from all business to mostly business with hints about personal likes and family events.

    They have never met and really have no reason to share anything. But, they often do.

    Most recently, John had a new baby girl. From his last interaction with my husband, I know that she’s sleeping through the night, like John’s first child. It's beautiful.

    Some relationships are business and some are personal, but it’s the ones that intersect in strange ways that are the most interesting.
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