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  • We see it everywhere now these days. Customer service is like a foreign concept beyond the reach of most businesses, (and all corporate staff) to grasp.

    When I worked as a guard (conductor) on the UK Railways in the early 80's, we were even then in the last days of customer service. My colleagues and I did a good job, went the extra mile and always tried to make our passengers feel at ease and welcomed. It was drummed into us throughout our training that those customers were the very people who were paying our wages. Without customers, we would all be on the unemployment exchange.

    I never forgot that, even when I made the trasnfer into health care. The patients are "THE" VIP's as far as I'm concerned, and always will be. It beggars belief though, how many doctors, surgeons, medical, and senior nursing staff actually beileve that THEY are important. The same configuration stands now though, as it did when I was running trains for a living. If it wasn't for the existence of our patients nobody, not a single one of us would be needed, from the trash collector to the CEO and most senior surgeon there is. All of us would be standing shoulder to shoulder down in the unemployment line.

    Trying to get that point across though is like trying to explain gravity to my dog!

    My personal work ethic is and has always been to give of my utmost to the job I'm doing. Not for the company, not even for the customer, if truth be told. For ME! It is a personal pride thing, knowing that I have done a good job, whether anyone else gets to know about it or not. That's not the point. Pity they don't teach that in school!

    Customer care has quickly become a casualty in our greedy, financial gain driven world. Why would or should anyone pay for crap customer service though? Where are the higher standards we are all supposed to be demanding these days?

    In my experience, when you do receive poor service and actually complain about it, their attitude is less than welcoming, almost an "So? Suck it up and shut up, buddy" approach. And they expect us to give them our hard earned cash for that?

    The economy is falling to its knees everywhere you look these days. Perhaps if people pulled their socks up and got their act together and gave a better service then more people would be willing to spend, more people would earn better and the economy would slowly start to climb up a little again?

    I'm not an economist nor a financial guru but I just suspect that there might be something to this.
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